Terms & Conditions

TERMS AND CONDITIONS

TERMS AND CONDITIONS

If you place an order with us, this will automatically indicate that you agree to the following terms and conditions, without exception.

Delivery

  • We will endeavour to dispatch your order within 5-10 working days, however during busy periods this may extend due to demand.
  • You will be sent tracking details via email or text message once your garments have been dispatched.
  • All orders within the UK and EU will be shipped at the specified rate on checkout, for the Rest of the World a member of staff will contact you to confirm postage rate before the order is processed.
  • Cheque/credit card transactions will be processed before the order is confirmed.

Exchanges and refunds

  • All garments sold via teamwear.nxt-sports.com/search are customised goods.
  • We are unable to accept returns on customised goods, unless they are faulty. This includes any item that has got a club badge, specific logo to a club, or personalisation such as initials or a name.
  • Items may only be returned if faulty – unsuitable sizes cannot be returned. We are unable to exchange or refund any garment if a player leaves the club or changes their squad number.
  • Every effort is made to ensure that product prices, description, images and carriage charges outlined on the website are correct. However, errors/omissions may occur. Refunds or exchanges cannot be given if the garment does not exactly match the digital image on the club shop.
  • We cannot offer any refund or exchange on helmets and once an order is placed it cannot be cancelled under any circumstances.
  • Returns should be requested via your online customer portal. We recommend that items are returned by Special Delivery as we cannot accept responsibility for items lost in the post. All postal charges are the responsibility of the customer.

Cancellation of order

  • All garments/products that are embellished with club logos, or other logos as required, are customised garments/products. The customisation process begins immediately from the point of order and therefore orders cannot be cancelled or amended once placed.
  • We reserve the right to refuse or cancel any order, at our sole discretion, including but not limited to cases where products are unavailable, pricing or description errors have occurred, or we suspect fraudulent activity. If we cancel an order, you will be notified and issued a full refund for any amounts already paid.

Voucher codes

Voucher and Discount codes must be applied at point of purchase, if you click apply once you have entered a code and it does not reduce the cost of the order please contact us before placing the order. Any orders placed without the discount code will not retrospectively have a voucher applied.

Personalised items

It is the customers responsibility to ensure instructions regarding personalised items are clear.

Name personalised items cannot be exchanged or the cost refunded. For clarity position personalisation such as Coach, Manager, Assessor etc, are classed as name personalisation.

Stock availability

  • Occasionally, some items may be temporarily out of stock or sell out due to unprecedented demand. Where possible we may offer an alternative item on approval. If this is not possible, we will place the out of stock item on back order and it will follow as soon as possible on separate delivery.
  • If any items have been discontinued we will endeavour to offer you an alternative item wherever possible.
  • Every effort has been made to ensure that the colour representation of items shown is as accurate as possible, however web colours may vary slightly from the actual product colour.

Sizing

  • The sizing guide on the shops are for guidance only and does not guarantee garments to be exactly the same size as advertised. All sizes displayed are “to fit” rather than sizes of the garment.

Product Origin

  • All products are stocked, embellished and despatched from our warehouse in Winchester, UK.

Privacy policy

Our full privacy policy can be found here

We use PayPal to collect/process transaction information’ and provide link to their security policy at https://www.paypal.com/li/webapps/mpp/paypal-safety-and-security

The company is registered in the UK (company number 03311639)

NX Expresswear — Artwork & Acceptable Use Policy

When you upload artwork to NX Expresswear, you're asking us to print exactly what you supply. Please read this before you order.

1. Your artwork, your responsibility By uploading a logo, image or text, you confirm that you own it or have permission to use it, and that it doesn't infringe anyone's copyright, trademark or other rights.

2. We print what you upload NX Expresswear is an automated service. Your file is prepared for print by our system and used as supplied. We don't redraw, curate, or check it against any other artwork we may hold for your club or organisation. If you need it matched to an existing club shop design, contact us on 01962 715818 before ordering.

3. What we won't print We reserve the right to refuse any order, at our discretion, where the artwork:

  • infringes copyright, a trademark or brand (including club crests, league logos, characters and brands you don't own or aren't licensed to use);
  • is offensive, discriminatory, hateful, harassing or threatening;
  • promotes violence or illegal activity;
  • is sexually explicit or obscene;
  • impersonates a real person or organisation, or is defamatory.

We don't pre-screen every order, and printing an order doesn't mean we've approved or endorsed its content.

4. If we reject an order If we decline an order under this policy, we'll cancel it before production and refund you in full. We may contact you first if a small change would make the order printable. We won't print and then charge you for content that breaches this policy.

5. Refunds generally Because Expresswear items are personalised to your order, they're exempt from the standard 14-day right to cancel once production has begun. This does not affect your statutory rights: if an item is faulty, misprinted or not as described, you're entitled to a refund, replacement or repair under the Consumer Rights Act 2015.

Glamorgan Cricket Club Merchandise Prize Draw – Specific Terms & Conditions

1. The Promoter

The promoter is NX Teamwear, a trading division of The Masuri Group Limited (Company No. 06439129), whose registered office is at Unit F, Wykeham Industrial Park, Moorside Road, Winchester, Hampshire, SO23 7RX (“the Promoter”), in partnership with Glamorgan County Cricket Club, Sophia Gardens, Cardiff, CF11 9LJ.

2. Eligibility

  • The prize draw is open to all UK residents aged 18 years or over, excluding employees of The Masuri Group Limited, NX Teamwear, their immediate families, agents, or any third party professionally associated with the administration of the draw.
  • In entering the prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter.

3. Promotional Period

  • The prize draw opens at 09:00 BST on the designated campaign start date and closes at 23:59 BST on 18th September (“Closing Date”).
  • Purchases made outside of this promotional period will not be eligible for automatic entry into the draw.

4. How to Enter

  • Automatic Purchase Entry: Any customer who completes a purchase of an eligible Glamorgan item at either:
    1. The official Glamorgan Cricket Club Online Shop hosted on teamshop.nxt-sports.com; or
    2. The in-stadium Masuri Club Shop at Sophia Gardens, Cardiff,
    during the Promotional Period will automatically receive one (1) entry into the prize draw per qualifying transaction.
  • Customers must provide valid contact details (name, email address, and/or phone number) at the point of sale/checkout to be entered.
  • In the event that an order is cancelled or refunded prior to the draw date, the corresponding entry will be voided.
  • Alternative Free Entry Route (No Purchase Necessary): To enter without making a purchase, send your name, UK postal address, contact telephone number, and email address on a postcard or sealed envelope clearly marked “Glamorgan Cricket Prize Draw Entry” to: Marketing Department, NX Teamwear / The Masuri Group Ltd, Unit F, Wykeham Industrial Park, Moorside Road, Winchester SO23 7RX. Postal entries must be received before 17:00 BST on 18th September to be included in the draw. One postal entry permitted per envelope.

5. The Prizes

  • The prizes consist of signed Glamorgan County Cricket Club merchandise, which may include signed official playing shirts, signed squad caps, and signed replica/mini Masuri cricket helmets (as displayed in promotional artwork).
  • Specific sizes, designs, and squad signatures are subject to availability and cannot be exchanged.
  • Prizes are non-exchangeable, non-transferable, and no cash alternative will be offered.
  • The Promoter reserves the right to substitute the prize (or any part thereof) with an alternative of equal or greater value if circumstances beyond its control make it necessary to do so.

6. Winner Selection & Notification

  • Winners will be selected at random by an automated computer generator from all valid entries received across both retail channels and postal entries within seven (7) working days of the Closing Date.
  • Winners will be notified via email or telephone (using the details provided at checkout or on the postal entry) within ten (10) working days of the draw.
  • If a winner does not respond to the notification within fourteen (14) calendar days of initial contact, or is unable to accept the prize, the Promoter reserves the right to withdraw the prize entitlement and select an alternative reserve winner at random.

7. Prize Delivery & Collection

  • Prizes will be delivered free of charge to the winner’s registered UK postal address within 28 days of prize acceptance, or may be made available for collection at the Sophia Gardens Masuri Shop upon prior arrangement and production of photographic ID.
  • The Promoter accepts no responsibility for prizes that are lost, delayed, or damaged in transit.

8. Data Protection & Publicity

  • By entering the competition, entrants agree that any personal information provided with the entry may be held and used by the Promoter and its agents to administer the competition in accordance with its Privacy Policy (available at teamshop.nxt-sports.com/privacy-policy/).
  • Winners may be requested to take part in reasonable non-paid promotional publicity (e.g., social media announcement on official NX Teamwear or Glamorgan CCC channels). Winners have the right to object to publicity or request reduction in the amount of details published.

9. General

  • The Promoter reserves the right to hold void, suspend, cancel, or amend the prize draw where it becomes necessary to do so due to circumstances outside of its reasonable control.
  • The Promoter’s decision regarding any aspect of the prize draw is final and binding, and no correspondence will be entered into.
  • These Terms and Conditions shall be governed by English and Welsh law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

NX CLIP OF THE MONTH COMPETITION

Official Competition Terms & Conditions - 2026 Season

Promoter: Masuri Group Limited (trading as NX Teamwear), Unit F, Wykeham Industrial Estate, Moorside Road, Winchester, SO23 7RX, United Kingdom.

  1. ELIGIBILITY & SCOPE

1.1. This Campaign is open only to those who are 18 years of age or older as of the date of entry. The Campaign is only open to legal residents of the United Kingdom and is void where prohibited by law.

1.2. Employees of Masuri Group Limited, NX Teamwear, its affiliates, subsidiaries, advertising and promotion agencies, and suppliers, and immediate family members are not eligible to participate.

  1. CAMPAIGN PERIOD & STRUCTURE

 2.1. The competition runs monthly. Submissions open on the 1st of each month (09:00 BST) and close on the final day of the month (23:59 BST).

2.2. Following the close of the submission period, Masuri Group Limited will review all eligible entries to select one (1) monthly winner.

  1. CONTENT SUBMISSION & RESTRICTIONS

3.1. Originality: Entries must be original video footage filmed by the entrant or an associate with express permission.

    3.2. BROADCAST PROHIBITION: Submissions of footage owned by professional broadcasters (e.g., Sky Sports, BBC, TNT Sports, Willow), professional digital publishers, or professional leagues/boards are strictly prohibited. Any entry containing broadcast watermarks, professional graphics, or captured from a television/live stream will be automatically disqualified.

    3.3. Minors: If a submitted clip features any individual under the age of 18, the entrant warrants that they have obtained express consent from the minor’s parent or legal guardian for the footage to be used for commercial and promotional purposes by Masuri Group Limited.

    3.4. Health & Safety: Entrants must not put themselves or others at risk of injury to capture footage. Masuri Group Limited does not encourage or condone dangerous behavior. Any clips depicting reckless or illegal acts will be disqualified.

    1. RIGHTS & LICENSING

     4.1. By submitting an entry, You grant Masuri Group Limited a non-exclusive, royalty-free, perpetual, worldwide, irrevocable license to use, reproduce, edit, and distribute your entry across all digital and physical media for promotional, advertising, and trade purposes.

    4.2. Indemnity: You agree to indemnify and hold Masuri Group Limited harmless from any claims, damages, or legal expenses arising from a breach of copyright, intellectual property rights, or privacy rights related to your submission. 

    1. WINNER SELECTION & HONOURABLE MENTIONS

    5.1. Judging: The Winner will be selected by a panel from Masuri Group Limited based on skill, quality of footage, and entertainment value. The judging panel’s decision is final and no correspondence will be entered into regarding the result.

     5.2. Honourable Mentions: Masuri Group Limited reserves the right to feature additional high-quality entries as "Honourable Mentions" across social media channels. Inclusion as an Honourable Mention does not constitute winning a prize.

    5.3. Notification: The monthly winner will be notified via Direct Message within seven (7) days of the selection. Failure to claim the prize within 7 days may result in forfeiture and the selection of an alternate winner.

    1. PRIZES 

    6.1. The monthly prize will be specified in the monthly announcement post. No cash or other prize substitutions are permitted. Prizes are non-transferable.

    1. LIMITATION OF LIABILITY

     7.1. Masuri Group Limited is not responsible for any injury, loss, or damage incurred during the filming of entries or as a result of participating in the Campaign. Participation is at the entrant's own risk.

    7.2. The Promoter is not liable for technical errors, platform downtime, or the failure of any entry to be received.

    1. GENERAL TERMS 

    8.1. Right to Amend: Masuri Group Limited reserves the right to cancel, terminate, or modify the Campaign or these T&Cs at any time without prior notice if circumstances beyond its control make this unavoidable.

    8.2. Governing Law: This Campaign is governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

    This Campaign is in no way sponsored, endorsed, administered by, or associated with Facebook, Instagram, X (Twitter), or TikTok. By entering, you release said platforms from any and all liability.